Structural Health Monitoring (SHM) has traditionally been viewed as an engineering tool—designed to help engineers understand how structures behave, identify potential issues and verify that critical infrastructure is performing as expected. But once monitoring data begins flowing through an organisation, its role quickly expands. The same structural insights that support engineering decisions also influence maintenance planning, construction activities, budget allocation and long-term asset management. As infrastructure owners move towards more data-driven operations, SHM is becoming much more than a system for collecting measurements. It is emerging as a shared source of intelligence that helps different stakeholders ask better questions and make better decisions. This article explores how SHM is evolving from a purely technical discipline into a decision-support system that bridges engineering expertise with the broader needs of infrastructure management.